Leadership is a critical aspect of any organisation, and the ability to solve problems is one of the most important skills a leader can have. In this section, you’ll learn about the different skills and traits that are important for good leadership, as well as how important it is to solve problems at work.
*** Please note that underlined (green) topic headings lead to live content. Other topics are in development ***
Introduction to leadership and problem-solving
- Overview of leadership skills and attributes
- The significance of problem-solving in the workplace
Seven steps for effective problem-solving in the workplace
- Identifying the problem
- Gathering information
- Developing options
- Evaluating options
- Selecting the best option
- Implementing the solution
- Evaluating the results
Problem-solving and decision-making
- Understanding the difference between problem-solving and decision making
- Techniques for effective decision making
Why managers must be effective problem solvers
- The role of managers in problem-solving
- Management problem-solving strategies that work
Case studies and practise
- Analysis of real-world examples of problem-solving in the workplace
- Exercises and discussions in groups to practise problem-solving techniques
Conclusion and assessment
- Summary of key takeaways from the course
- Final assessment to evaluate understanding and application of problem-solving skills
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