Nom@d Learning has found that many managers struggle with the transition from staff member to manager. This change is often the most challenging of their careers. Moving from being a team member or a technical expert to working through others requires a major shift in perspective. A manager’s job requires different skills and behaviours.
Here are some of the common skills a manager needs when managing risk. The topics link to articles I have written.
Some situations that push ethical boundaries are obvious—others less so. The definition of “ethics” varies dramatically among industries. Rules change when dealing with governmental agencies. They also change when working with international employees or customers. Savvy companies offer an annual refresher course on ethical conduct compliance with up-to-date scenarios supporting the most current policies.
This article provides a solid framework to raise awareness and tackle hot-button issues unique to your business and industry.
Workplace harassment is defined as conduct that creates a work environment that is intimidating. It is also hostile or offensive to reasonable people. Training is the answer to avoiding workplace harassment. Teach your managers and employees to recognise and handle situations they perceive as harassment.
Interpersonal conflict is a natural outcome of people working together. Contrasting work styles or simple personality differences can turn a minor irritation into an office altercation. Such altercations often have far-reaching, negative ripple effects. Left unchecked, this negativity can lead to lost productivity. It can result in increased employee turnover. It even escalates out of control.
These articles will teach your employees how to recognise interpersonal conflicts early. They will also learn how to manage conflict long before it gets out of hand.
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