Conflict occurs when the needs of one person interfere with the needs of another, and the parties disagree on how to meet their needs. With different people working in one organisation, it can be difficult to avoid conflict.
Conflict can have positive or negative consequences both on individual and team performance. The difference depends on your ability to identify, confront, and resolve these conflicts appropriately. By learning to handle conflict well, you’ll increase your success and the success of your organisation.
Watch the video below to learn some tips for resolving conflict in the workplace:
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